Thank you for your interest in becoming an In-Home Supportive Services (IHSS) care provider. State laws require that all IHSS providers go through an enrollment process and pass a background check before they are eligible for payment through the IHSS program.

Process

To enroll as an IHSS care provider, and to get paid as an IHSS care provider, you must complete five steps. Please read all steps prior to clicking on the IHSS enrollment website.

Step 1: Set up Your Account

Visit the IHSS enrollment website and:

• Create a Provider account (make sure you remember all security answers along with your login and password as no one else will have access to this information)
• Watch the mandatory enrollment videos
• Sign up for a mandatory, in-person orientation (note: if you sign up for a Spanish orientation, you must be able to read, speak and understand Spanish fluently, otherwise you will be asked to reschedule)
• Print the needed Live Scan paperwork that you must bring with you when you go to your choice of location to have your fingerprints done. View a list of locations.

Step 2: Get Fingerprinted

Take your Live Scan form to any Live Scan location to complete your fingerprint background check. View a list of locations.

• It is your responsibility to pay for this.
• Prices vary depending on location.

Step 3: Attend the In-Person Orientation

Attend the in-person orientation at the date, time, and location that you signed up for.

• Bring your original, signed Social Security Card. Copies are not accepted.
• Bring your current, valid driver’s license or U.S. government issued photo ID.
• Your name on your ID and social security card must match exactly.
• Do not bring pets or other individuals with you, as they will not be allowed into the orientation.

After you have attended the in-person orientation, if you pass the background check you will receive an approval letter in the mail. If you do not pass the background check, you will receive a denial letter in the mail.

Step 4: Fill Out and Return the SIP Packet

If you receive an approval letter in the mail and you are already working for someone, or when you start working for someone, complete the SIP packet that was given to you in orientation for each client you work for. The SIP packet consists of these 3 documents:

• W-4 Form: Only turn in the original, wet signature. Copies are not accepted.
• I-9 Form: give the original copy to your client
• SOC 426A- In-Home Supportive Services (IHSS) Program Recipient Designation of Provider Form: Your client must sign and date the last page.

Return the packet to the IHSS office either via mail using the envelope provided in the packet, or in-person. IHSS office location.

Step 5: Create an Online Account

Create an online account in the State’s Electronic Services Portal (ESP). The portal allows you to:

• Receive notifications as to the status of your checks
• Submit Sick Leave claims
• Sign up for Direct Deposit
• Sign up for electronic timesheets, which allows you to retrieve and submit your timesheets online. This option will also give you warnings if you complete your timesheet incorrectly and you are in danger of receiving a violation. In order to use electronic timesheets, your client must be willing to approve your timesheets either electronically or by telephone.

Questions?

For questions about provider enrollment, call 661-868-0987.

For questions about the SIP packet, call 661-868-1004.

For questions about the portal, or any options available within the portal, call 866-376-7066 or visit the State’s Electronic Services Portal Help page.